Manager

Scores Careers Manager

Nature of the work

The manager plans, organizes, directs and controls the day-to-day operations in order to maintain a restaurant that meets Scores standards; ensures the satisfaction of our customers and creates a positive work environment for employees.

Main functions

Maintains a professional appearance;
Ensures compliance with restaurant standards;
Complies with established budget forecasts;
Ensures the control of deposits and of petty cash;
Prepares and approves orders;
Deals with customers concerns and complaints;
Is present at peak hours;
Maintains an effective work environment by collaborating and communicating effectively and by facilitating meetings with employees and supervisors;
Implements all promotional activities;
Ensures the training of new employees and the development of current employees;
Ensures all Scores manuals are updated;
Ensures compliance with Scores employee manuals, labour laws and regulations, organizational regulations and health and safety work standards;
Applies the preventative maintenance program for equipment;
Establishes the work schedule;
Recruits and hires personnel;
Evaluates personnel;
Executes all other tasks as requested by the franchisee;

Requirements

A high school diploma may be required. This type of employment requires 3 to 5 years experience as team leader in a dining room or kitchen or a management position in retail, the ability to quickly grasp complex situations, an understanding of operations, an analytical mind, attention to detail, a facility with numbers and with specific software, the ability to think critically and make decisions and a openness to change are required. Interpersonal skills, facility with meeting people, teamwork, collaboration, leadership, ability and good verbal and written communication skills are required. Bilingualism may be required. Good personal grooming, confidence, integrity, ability to manage stress, dynamism, energy, autonomy, initiative, availability, flexibility, a desire for challenge and orientation toward quality are required.

Working conditions

The work schedule is generally preset. Frequently works nights, weekends and statutory holidays. Works in the office and in various positions at peak hours as required.


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